Managing an operation team is one of the most challenging tasks in mid-level management.
Considering all the coordination that goes on in order to pull off a successful cleaning project, a
lot of time need to be invested in getting the right people in your working bus.
Managing a team of cleaners require motivation and enthusiasm. In addition, you need to
properly understand human behavior in order to handle different situations in your business
environment. What is more, you need to have a good understanding of customer satisfaction
tools and a few prospecting tricks.
Although most cleaning companies have in-house cleaning teams, a good number do outsource
the cleaning services from commercial cleaning companies. As long as these teams are working
in your business establishment, you need to find a way of helping them deliver.
Therefore, in this article, we will discuss some of the most effective methods that can help you
manage an office cleaning team of any size.
Set Clear Work Standards
Human beings are conditioned to work towards specified goals. As such, our natural desire to
attain different things in life can give you a managerial edge in running your office cleaning
team.
Whether you are retaining an in-house cleaning team or hiring commercial office cleaning troy
Michigan, you need to establish a vivid standards of office hygiene.
Some of the ways you can enhance high cleaning standards in your office is by conducting
inspection checks.
Additionally, constructive feedback and work incentives go a long way in ensuring that your office cleaning team delivers quality work. By recognizing achievements and providing regular bonuses or rewards, you not only motivate the team but also enhance their commitment, leading to improved performance and consistent cleanliness in the workplace.
Work with Schedules and Checklists
Office cleaning requires significant professionalism to ensure that all the tasks are conducted as
planned. Hence, it would be best to have clear work schedules and cleaning checklists.
Primarily, a work schedule enables you to monitor the cleaning tasks you assign to different
cleaners or teams.
Additionally, work schedules allow you to include all the cleaning activities your team needs to
undertake. Consequently, a lack of clear work schedule may lead to confusion, time wastage,
and poor service delivery.
Ideally, it would help to involve your cleaning team when making a work schedule in order to
understand who is best suited for a particular activity.
Cleaning checklists go hand-in-hand with work schedules. Thus, when making a work schedule,
create a cleaning checklist for the same activities in the schedules.
Once all the cleaning is complete, you can go through the checklist with the team leaders and supervisor. Checklists will help you confirm that all the cleaning tasks in the work schedule outlines are done in the correct way and meet the office’s cleaning standards. Additionally, maintaining a detailed checklist ensures nothing is overlooked, and it allows for better communication between cleaning staff and management.
This organized approach not only boosts efficiency but also enhances the overall cleanliness and hygiene of the office space. A well-implemented checklist system can significantly reduce errors and improve satisfaction with the cleaning services provided.
Establish a Chain of Command
Managing a team, business, or a household mainly requires delegation of duties.
As such, managing an office cleaning team requires you to establish a clear power hierarchy
that will ensure all the cleaning tasks in an office are carried out as per the set standard.
For example, an office setting has areas that need specialized attention when cleaning. You can
assign tasks to teams of five cleaners each, then appoint a team leader who will report all the
cleaning activities to a supervisor. Likewise, the team leaders for other teams will report to the
same supervisor. Once all the cleaning is done, the supervisor will compile all the cleaning
report from the respective team leaders and submit it to you.
Establishing a clear chain of command not only eases your managerial tasks, but also ensures
that the cleaning is done according to schedule, down to the smallest task.
Create a Training and Empowerment Strategy
Nothing beats highly-skilled and motivated workers. Ideally, skills and empowerment changes
the lens through which your office cleaners view their jobs. If you think investing in your
cleaners’ training is expensive, try working with incompetent and untrained cleaners.
Inherently, you can invest in training courses that will teach them professionalism, teamwork,
using modern cleaning equipment, and safety procedures. Additionally, you can concentrate on
instilling proper customer service and communication skills.
Training your office cleaners should be a way of appreciating and empowering them, making
them more efficient and self-reliant.
Conclusion
Managing an office cleaning team can be challenging due to workloads and a high foot traffic.
Thus, by observing the management methods discussed above, you can ensure your office
cleaning team remains efficient and delivers quality work.
