Keeping a very close eye on day to day business oerations is important to ensuring efficiency, reducing costs and driving growth. One of the most powerful tools to achieve this is live monitoring and reporting. NEON SOFT’s live monitoring and reporting feature offers telecom businesses the transparency and insight they need to stay competitive and agile in a complex market.
In this blog, we will explore the various aspects of NEON SOFT’s live monitoring and reporting and how it can transform telecom operations by providing real time insights, customisable reports and actionable intelligence.
What is live monitoring and reporting in telecom billing?
Live monitoring and reporting is a feature within telecom billing software that provides businesses with real time visibility into their operations. It allows managers and executives to monitor call volumes, track expenses and analyse performance across various metrics, enabling them to make data driven decisions that optimise operations and reduce costs.
NEON SOFT’s live monitoring and reporting takes this concept further by offering a feature rich solution that provides total telecom transparency. This empowers businesses to stay on top of their operations, track key metrics in real time and take proactive steps to address potential issues before they impact the business.
Key features of NEON SOFT’s live monitoring & reporting
NEON SOFT’s live monitoring and reporting offers a comprehensive suite of tools and features designed to provide deep insights into your telecom operations. Here are some of the standout capabilities:
1- Real time insights and custom reports
One of the most valuable aspects of NEON SOFT’s live monitoring and reporting is the ability to gain near real time insights into telecom activities. With advanced dashboards, managers can track key metrics such as call volumes, costs and vendor performance as they happen. This empowers teams to make informed decisions that can have an immediate impact on their operations.
Custom reports
- Tailor reports to track specific metrics such as costs, call durations and vendor performance.
- Visualise data with intuitive charts and graphs, making it easier to spot trends.
- Track call drivers, service quality and traffic patterns on an hourly, daily or weekly basis.
2- Detailed customer and vendor statistics
Telecom businesses often deal with a large number of customers and vendors, making it essential to monitor their activities closely. NEON SOFT allows users to drill down into customer and vendor statistics to get a detailed view of their performance. You can track KPIs such as longest calls, most expensive calls and frequently dialed numbers, helping you optimise your operations effectively. Key tracking capabilities include:
- Analyse performance by destination, prefix, trunk, account and gateway.
- Identify and address performance gaps with detailed reports on customer and vendor activities.
- Gain insights into regional traffic, allowing for optimised routing and cost savings.
3- Call intelligence and proactive alerts
Understanding call data is vital to ensuring service quality and customer satisfaction. NEON SOFT’s solution provides advanced call intelligence, offering users access to ACD (Average Call Duration) and ASR (Answer Seizure Ratio) reporting, as well as detailed call analytics. These metrics help businesses assess the quality of their calls and identify potential issues that need addressing. Proactive alerts include:
- Set up alerts for longest calls, expensive calls and calls to blacklisted destinations.
- Receive notifications for out of hours calls to ensure no misuse occurs.
- Be notified of quality issues like poor ASR or ACD to act promptly.
4- Management and intelligent alerts
Managing telecom billing processes can be complex, but NEON SOFT’s live monitoring and reporting simplifies this through intelligent alerts and seamless reconciliation. This allows managers to stay ahead of issues, avoid costly errors and manage their operations more effectively. For example, alerts can be set up to notify you of irregular activities, enabling you to take action before they affect your operations. Intelligent alerts for:
- Sales pipeline and forecasting management.
- Reconciliation and expense tracking.
- Notification for calls made to blacklisted numbers or out of hours activities.
Wide range of widgets and reports
NEON SOFT’s live monitoring and reporting solution also provides a variety of customisable widgets and reports to enhance operational efficiency. This ensures that businesses can choose the data points that matter most to them and visualise them in a way that supports faster decision making. The system offers flexibility and depth, allowing for a tailored approach to telecom management. Some key reports and widgets include:
- Real time monitoring dashboards.
- Aggregated customer and vendor stats.
- Daily, weekly and monthly call analysis.
- Quick CDR search.
- Top pin codes and extensions by cost.
- Performance management for account managers.
To wrap up
NEON SOFT’s live monitoring and reporting provides businesses with the tools they need to gain complete transparency into their operations, optimise costs and drive growth. From real time insights to customisable reports and proactive alerts to detailed customer and vendor statistics, NEON SOFT’s solution empowers you to manage your telecom operations effectively.
With features like advanced dashboards, customisable reports, ACD and ASR monitoring and intelligent alerts, NEON SOFT’s live monitoring and reporting stands out as a vital component in telecom billing solution. It ensures that businesses can not only monitor their operations in real time but also gain valuable insights that drive informed decisions, improve service quality and optimise costs.
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